Write to hello@showries.com with a description of the problem and, when useful, the app version and device model. Do not send passwords or sign-in codes.
How do I delete my account?
In the app, go to Profile → Edit profile → Delete account. The request is permanent. For questions about its outcome or associated data, contact us at the address above.
How do I report content?
Long-press the comment, review or post and choose Report. Once submitted, it is hidden from your view. You can also block the author; blocked users are managed in Settings.
I imported from TV Time and something is missing
Select the extracted TV Time export folder in the app. Some titles may not match automatically because of different names or editions. Find them in Settings → Unmatched titles and link them manually.
How do I import from Trakt?
Export your Trakt data, extract the ZIP and select the resulting folder in Showries. The importer recognises the JSON files and brings in watch history, watchlist and ratings; unmatched items remain available for manual matching.
How do I import from Letterboxd?
On letterboxd.com go to Settings → Data → Export your data, extract the ZIP and select the resulting folder in Showries. Watched films, watchlist, ratings and rewatches come across — films only: shows are not part of the Letterboxd export.
A film or show is missing
The catalogue comes from TMDB. If a title is missing or contains incorrect information, you can propose a correction on themoviedb.org; once updated, it may appear in Showries too.
I lost access to my account
If you linked Apple, Google or email, try signing in with the same method. Your library is associated with the account, not the phone. If that does not work, write to us without sending passwords or codes.
How do I export my data?
Go to Profile → Edit profile → Export my data. Showries prepares a JSON file containing your library, progress, ratings, reviews, comments and follows.